How to Order:

By Telephone: 800-xxx-xxxx
Our friendly sales representatives are available to serve you from Monday at 8:00am until Friday at 4:30pm ET (Eastern Time). For most efficient service, please have ready a list of quantities and part numbers and, if paying by credit card, your MasterCard, VISA, or American Express.
Note: Calls may be recorded or monitored for quality and training purposes.

By Fax: 216-476-0072
OCP Fax lines can be accessed 24-hours a day, 7-days a week, 365-days a year. Depending on the shipping method, fax orders will be processed and shipped during normal business hours. Please include your daytime telephone number and/or email address in case we have any questions about your order.

By Internet: www.onlineconveyorparts.com
Online Orders can be received 24-hours a day, 7 days a week, 365 days a year. Internet orders entered after 3:00pm ET will be promptly processed and shipped the next business day.

By Mail:
Send Your Orders To:
OCP Corporation
14625 Puritas Ave.
Cleveland, Ohio 44135

Prices/Quantities:

OCP makes every effort to present current and accurate pricing in its catalog and on its Web site. However, prices are subject to change without notice and quantities may be limited. All orders are subject to current pricing at time of acceptance by OCP.

Shipment:

OCP's warehouse is open and staffed Monday through Friday 8:30am to 5:00pm Eastern Time (US), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Saturday and Sunday will be addressed/shipped on the following Monday and included in that day's business.

Shipping Charges:

Shipping or freight charges and insurance will be paid by the customer. All sales are made FOB point in Cleveland, Ohio, USA. Shipping or freight charges from OCP's warehouse in Cleveland, OH are prepaid and added to the invoice, billed collect or billed to a 3rd party.

Handling Charge:

A $5.00 handling charge applies to all orders less than $25.00. This fee will be waived on orders of $25.00 or more.
A $10.00 processing fee will be applied to all International orders, excluding Canada.

Sales Tax:

Only Ohio residents need to remit 7.5% sales tax. OCP does not remit sales tax to states other than Ohio. Any sales tax due that is not collected by OCP is the responsibility of the customer.

Payment:

OCP offers a number of convenient payment methods:
For United States customers we offer check, money order, MasterCard, VISA, American Express, and C.O.D. as well as open account credit to qualified institutions and businesses. For Canadian customers we offer all of the above payment options except C.O.D.

Dishonored Check Policy:

If a check you give us for payment is dishonored for any reason by the bank or other institution on which it is drawn, you agree to pay us $35.00 as a service charge (if the check cannot be redeposited) pursuant to Ohio Statutes. In addition, you agree to pay any other reasonable charges imposed by any check verification company or collection agency that we may use for collection.

Out of Stock:

On orders paid by check, money order or credit card, items not available for immediate shipment will be shipped as they become available. Items not available at the end of 30 days will be cancelled and refunded/credited in cases of prepayment. The number of backorder days may be extended beyond 30 days at customer's request. If a refund check is issued, the cancelled item can be re-entered without a handling charge if the check and cancellation notice are returned to us.

On orders billed to customers with open account credit, items not available for immediate shipment will be shipped and billed as they become available. Items not available at the end of 90 days will be cancelled. The number of backorder days may be extended beyond 90 days at customer's request.

To obtain a credit application for open account credit, contact any sales representative by calling or faxing your request to 216-476-0072. Please allow sufficient time for the credit approval process. To avoid delay on your initial order you may elect an alternative payment method.

Freight Damage:

If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact. Please contact a OCP Customer Service representative immediately to initiate a claim.

Return Policy:

OCP accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option.

To facilitate processing of returned merchandise:

• Please contact a Customer Service representative to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. See Customer Service for contact information.
• All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return.
• Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted.
• Returned merchandise must be in original packaging and in resalable condition.
• Parts returned due to customer error may by subject to a restocking charge. "Not-In Catalog Items" and parts specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are not returnable.
• Defective merchandise may be returned within 90 days of the original invoice date and need not be in original packaging.

Duplicate Mailings:

If you receive more than one catalog with the same name and address, please return the labels to OCP and pass the catalog along to a friend. Also, if you do not require multiple copies to the same company address, contact a sales representative to verify and modify your mailing information.

Privacy Policy:

Your privacy preferences as a OCP customer are important to us. We do not share our customer information with other companies.